Frequently Asked Questions
Q. How can I get more information about a specific product?
A. If you have questions concerning the products listed in our store, please call 1-888-636-4478 or e-mail schsons@kctc.net.
Q. How can I subscribe to WOOD magazine?
A. If you are interested in subscribing to WOOD magazine, please click here to subscribe online or email wdmcustserv@cdsfulfillment.com.
A. You can feel secure about using your credit card to order products from our store. We use a technology called SSL (Secure Socket Layer) that scrambles the information you send to us. This scrambling process prevents unauthorized individuals from intercepting and decoding your credit card information. If you prefer, you can still order via phone using your credit card. Our toll-free order number is 1-888-636-4478.
Q. How do I know that you have received my order?
A. You will receive an e-mail confirmation from us within 1 hour of placing your order.
Q. What are your shipping charges?
A. Shipping for orders in the continental US is as follows:
Total Cost of Order Shipping/Handling
up to $9.00 $3.95
9.01 to $35.00 $4.95
35.01 to $50.00 $5.95
50.01 to $65.00 $6.95
65.01 to $80.00 $7.95
80.01 and above $8.95.
There is no shipping charge on downloads.
Q. Why does the url change from www.woodstore.net to a url that has Yahoo in the name (order.store.yahoo.com) during the ordering process?
The WOOD Store is hosted by Yahoo, which manages the ordering system. This is why the url shown when ordering an item refers to Yahoo in the title. Your financial information is protected at the WOOD Store. The WOOD Store uses industry standard SSL (Secure Socket Layer) encryption when transmitting payment information and maintains a secure connection throughout the order process.
Q. What do you do to ensure the privacy of personal information that I provide to you?
A. To view our privacy policy, click here. Copyright 1999, 2000, 2001 Meredith Corporation. All rights reserved.
